Virtual Call Centres (VCCs) are a solution developed by farmers’ organizations in Bangladesh to enable farming operations to thrive despite restrictions from the COVID-19 pandemic. This video explains how the VCCs work. The Food and Agriculture Organization of the United Nations (FAO) and the Global Agriculture and Food Security Program (GAFSP) have been working with farmers’ organizations in Bangladesh since 2012. In 2016, the farmers’ organizations started a national network, the Sara Bangla Krishok Society (SBKS). Now through the Missing Middle Initiative of GAFSP, FAO is partnering with SBKS and its members, building their capacity and providing flexible financing. The VCCs are just one example of the impact of this powerful partnership.
